The head of the mediator’s financial service (FOS) was effectively forced to leave the role after losing the confidence of his board of directors in the middle of the government’s increased pressure on economic childcare dogs.
Sky News understands that Abby Thomas, whose departure was announced earlier Thursday, was at the center of several disputes with colleagues administrators on issues, including the introduction of a fee for complaints management companies (CMC) .
British banks and insurers have long pleaded for costs to be imposed on CMCs which would dissuade the falsification of the ambulance, the FOS offering last May to establish a charge of £ 250.
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Industry leaders said Ms. Thomas had pleaded for much lower costs – indicated as low as £ 25.
Ms. Thomas, who joined the FOS less than two and a half years ago as director general and head of the Ombudsman, said that the initiates lost the confidence of the president of the Baroness Manzoor organization.
The Prime Minister, the Chancellor and the Affairs Secretary have intensified pressure on regulators in recent weeks when they are desperately searching the means of launching the growth of the economy.
This pressure led to the fainting of the president of the competition and the markets last month, and a bank manager said that the exit of Ms. Thomas – although it is not directly caused by the ministers – was a reflection of the same mood.
Rachel Reeves, the chancellor, recently moved to intervene in the legal action of car loan providers who threatens to sift lenders with remuneration invoices reaching several billion pounds.
In its declaration Thursday, the FOS – which is operationally independent but manages complaints in accordance with the rules published by the Financial Conduct Authority (FCA) – simply noted that Mrs. Thomas “resigns”.
The FCA also appoints the members of the FOS board of directors and its president with the approval of the Treasury.
“The interim arrangements will apply to the deputy chief mediator, James Dipple-Johnstone, covering the role of chief mediator and the head of finance and risks, Jenny Simmonds, covering the role of managing director,” said the Fos .
Baroness Manzoor added: “On behalf of the board of directors and the executive, I would like to record our thanks and wish Abby every success of his future career.”
Ms. Thomas said: “It was an absolute privilege to direct the financial service of the Ombudsman through this period of rapid transformation and innovation.
“I am extremely grateful to the entire mediator’s team for everything they do to support our customers and strengthen confidence in the financial services industry.”
An FOS spokesperson said he would not comment beyond the declaration on his website.
Ms. Thomas could not be joined to comment.