Glastonbury ticket holders were left thousands of pounds in their pocket after a luxury glamping company went bankrupt.
Festival -goers who reserved their tickets and accommodation with Yurtel have been informed that the company can no longer respect its orders and has stopped negotiating with immediate effect.
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Some had spent more than £ 16,500 via Yurtel, with hospital packages from £ 10,000.
In an email, Yurtel said that he was unable to provide customers with reimbursements, advising them to go through a third party to claim the money once the liquidation process has started.
To add the insult to injuries, customers discovered that Yurtel had not bought the tickets for the festival from June 25 to 29 that they thought they had been reserved in the context of their packages.
In a letter to the customers, the founder of Yurtel, Mickey Luke, said: “I am deeply sorry that you received this new devastator and that I write to apologize.
“Yurtel is a hotel company which is proud to take care of our customers, deliver a unique product and to endeavor to create a better customer experience year for the year. Due to the culmination of factors in recent years, we have not been able to continue to do so and are broken by the heart. ”
The Money blog contacted Yurtel to see if the company has something to add.
Several people also indicated that they were unable to pay by credit card at the time of booking, the company asking for a bank transfer.
This means that they are unable to use the load load to obtain a refund. You can know more about it here…
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‘I really feel torn’
One of these customers was Lydia, who told money that she was “absolutely emptied” after spending thousands of people.
This year’s festival was “really important” for her because she was forced to miss last year despite the tickets due to a health problem that left her an operation.
“We tried to get glastonbury tickets by the normal type of route and we could not get them,” said the accountant.
She ended up booking with Yurtel in November, sending every fund a month later.
“It’s super expensive. It was really, really important for us. Last year was emptying surgery and the whole situation that was very traumatic, so it was a very special thing to get the opportunity to leave this year. It’s really eviscerated, ”she said.
“I feel really scammed and I am really disappointed with the festival, to be honest. I think this answer is just pretty garbage. ”
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Yurtel did not pay festival tickets, says Glastonbury
Glastonbury said Yurtel was part of a small number of local campsites on the Festival site – Worthy Farm – with limited access to the purchase of reception tickets for their customers in certain circumstances.
But, he had not paid tickets for the 2025 festival before going into liquidation, and therefore no tickets were obtained for his guests, he added. Each year, the Glastonbury website says that the ticket company see tickets is the only official source of ticket purchase for the festival.
“As such, we have no files of their reservations and are unable to take responsibility for the services and installations they offer,” said the festival.
“Anyone who paid Yurtel for a package including Glastonbury 2025 tickets will have to continue any potential reward available from them via the liquidation process as described in your communication with you.
“We are unable to undergo the cost or responsibility for their loss or replacement.”
Instead, the festival urged Yurtel customers to contact yurtel@btguk.com to confirm their consent for personal data and group details to share with Glastonbury.
“We will then be able to provide details on alternative potential sources so that these customers can buy tickets and accommodation for this year festival,” added the festival.
“ The only option is offered is “fairly weak”
Lydia said she had accepted her details to be transmitted to Glastonbury, and the festival told her that the only option was to pay another supplier’s tickets again.
“They do not give us the possibility of buying the tickets at their nominal value. We must then go there and spend another amount of money stupidly unreasonable to be able to go. It is quite disappointing,” she added.
“It is quite weak that the only option they give to people who have already lost money is to spend huge sums of more money.”
It feels like her not to go to the festival this year – and she does not try to recover her money.
She said, “To be honest, I don’t think I can afford it.
“It’s already so wasted, and I’m not at all optimistic, we will recover anything.”