Tens of thousands of household energy customers have obtained payments after an examination of compliance found that they had been surfaced.
The industry regulator said 10 suppliers had given payments for remuneration and good will to just over 34,000 customers. The total has reached around 7 million pounds sterling.
Ofgem said that people affected, between January 2019 and September from last year, had more than one electricity meter point for their property registration energy use.
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He explained that even if suppliers were authorized to apply several standing costs for houses with several electricity meters, this meant that some were “wrongly more than authorized under the price ceiling when combined with unit levels”.
The affected companies have been revealed as E.ON Next, Ecotricity, EDF Energy, Octopus Energy, Overfox the Market,
Ovo Energy, Rebel Energy (no more trading), therefore energy, energy and public service warehouse.
Among these, Octopus Energy explained that the majority of customers have struck.
Ofgem said that customers of nearly 21,000 affected had received compensation from 2.6 million pounds sterling and good will of almost £ 550,000.
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The repair was revealed at a time when energy bills remain high and debts at record levels following the price shock of 2022 caused by the invasion of Ukraine by Russia.
Higher prices of large natural gas during the winter months meant that the terminal increased in April when a decrease would normally be seen.
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The latest forecasts suggest, however, that invoices should start to decrease in the foreseeable future.
Charlotte Friel, director of prices and retail systems in Ofgem, said about her compliance operation: “Our duty is to protect energy consumers, and we have set the price ceiling for this reason so that customers do not pay a higher amount for their energy as they should.
“We expect all suppliers to have solid processes in place so that they can charge their customers with precision. Although it is clear that for this occasion, errors were made, fortunately, the problems were quickly resolved and that the customers are reimbursed. ”
The guard dog added that the ten suppliers had updated their systems and processes to prevent the error that occurs in the future.