The director general of Natwest Group continues his overhaul of the bank leadership months after his return to ownership of the private sector.
Sky News has learned that Paul Thwaite, who took over as boss of the lender two years ago, created a new executive role aimed at accelerating his accent on customer service.
James Holian, who has been in the company for over 15 years, has been installed as a main customer and operations director, according to a memo broadcast on Friday and seen by Sky News.
The role of Mr. Holian will absorb many responsibilities for the role of the chief of the Natwest group, who was owned by Jen Tippin.
Ms. Tippin, who was previously in charge of human resources and technology in Natwest, will leave the company.
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The profitability of Natwest increased under Mr. Thwaite, allowing the government to sell the last of its participation this year – but with a global loss of around 10 billion pounds Sterling for its rescue of 45.5 billion pounds Sterling in 2008.
The British banking landscape has also evolved considerably in recent years, with the growth of digital banks such as Monzo and Starling away from millions of customers of high street lenders Establis.
Mr. Thwaite also wishes to revise the use of technology by Natwest by Natwest, the artificial intelligence which should exert a deep influence on the interactions of banks with customers.
In July, the group announced a five -year partnership with Accenture and Amazon Web Services to re -examine its customer data storage.
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Scott Marcar, another senior Natwest executive, – as well as its so -called digital team X – will focus exclusively on the acceleration of its technology, AI and data capacities.
Natwest’s fraud and financial crime teams will rather be moved under the discount of Mr. Holian.
A Natwest spokesperson said: “We thank Jen for his important contribution to the group in the past five years. She has helped help stimulate our transformation and we wish her all success in the future.”